Account Activation

Below is the information necessary to begin water and sewer service as well as garbage collection service in the City of Auburn. Please complete all the information below clearly and precisely to ensure prompt and accurate billing for establishment of services.

Charges to initiate services include refundable deposits of $27.50 for water, $30.00 for sewer, $30.00 for garbage, and a $15.00 non-refundable service charge. The deposit and service charge are due at the time of application or can be billed at the discretion of the Water Works Board Utility Billing Office. The three deposits may be waived if you can provide a "Letter of Credit" from your most recent utility provider, which should reflect a minimum two-year payment history with no late charges, or notices of disconnect. Please be advised that past payment history with the City of Auburn Utility Billing Office will supersede a "Letter of Credit" from any other utility. Please contact the Utility Billing Office at (334) 501-3050 if you have any questions or concerns regarding establishing an account with the Water Works Board. Email us at serviceorders@auburnalabama.org, or visit our office at 1501 West Samford Avenue in Auburn, Alabama.

*NOTE*—If received by 1 p.m. CST, requests can usually be completed the same day, except during peak work periods.

*NOTE*—Current state or government issued photo identification is required before service is commenced.